How to set up a TourBox, and fix connection problems

TourBox Elite, NEO or Lite: what's the difference?

The four models on TourBox's comparison page differ in connection, controls, haptics and how many devices they pair with. Those four things decide how you set each one up. We checked TourBox's pages on 3 November 2026. The range page also lists a Lite Bluetooth, and an Arctic Series under the Elite Plus. The comparison table gives no specs for the Lite Bluetooth, so we left it out of the tables below.

Sources: TourBox's model comparison and, for the Systems column, TourBox's creative console range page, both checked on 3 November 2026.

Which TourBox should you buy?

• Elite Plus if you also edit on an iPad or Android tablet. It is the only model in the table that works with tablets, and only over Bluetooth.
• Elite if you want Bluetooth, switching between two computers and the haptic motor, on computers only. It is the only model with three colours.
• NEO if you work at one desk and want the full set of controls (knob, dial, scroll, buttons) without Bluetooth or haptics.
• Lite if you want the fewest controls. It has no dial, over 50 combos and over 200 functions per preset.

The pages we checked show no model prices, so we can't quote one here. The Other AP Region store is in English and priced in US dollars. TourBox lists free global shipping, a 30-day return and exchange policy and a standard one-year warranty, so you can try the setup below on your own machine within that window.

Other hardware, from keypads to dials, is covered in our video editing controller roundup. If you're weighing a console against the mouse you already own, read our TourBox alternative comparison.

How do I set up a TourBox, step by step?

Install TourBox's software, connect the console, load a preset, then remap what you don't use. The pages we checked don't show the software's screens. The steps below stick to what TourBox does publish and send you to its own guides for the screens.

1. Confirm your model and system. Use the tables above. Linux is not supported. Among the models TourBox compares, a tablet needs an Elite Plus connected over Bluetooth.
2. Get the software. Open TourBox's FAQ page and use its Download Software link. The same page links a Beginner's Guide, How to Connect and the Preset Center. Keep the first two open while you work.
3. Connect the console. The NEO and Lite connect by cable only. The Elite and Elite Plus take a cable or Bluetooth. On an Elite, start with the cable: it takes Bluetooth out of the picture while you check that the software sees the console.
4. Load a preset. On TourBox's Presets page, filter by your system and sort by Most Downloaded, then pick one for your editor. TourBox lists integrations with Adobe Suite, DaVinci Resolve, Final Cut Pro and Capture One.
5. Map your own shortcuts. TourBox maps any keyboard or mouse shortcut. Take the keys from your editor's own shortcut list. For Premiere Pro, our Premiere Pro keyboard shortcuts list groups them by task.
6. Test one control at a time. Put a clip in a sequence and try each button, then the knob, dial and scroll. If one control does nothing, fix its mapping before moving on.
7. Set the haptics. On an Elite or Elite Plus, the vibration strength is adjustable. Turn it down if it gets in the way of fine moves.

Keep the first preset small. A console with over 150 combos is easy to fill and hard to remember once it's full. Start with the ten things you press most, and add combos only after a week of editing tells you what's missing.

How do I set up a TourBox Elite over Bluetooth?

Get it working by cable first, then move to Bluetooth with TourBox's How to Connect guide. If Bluetooth then fails, you already know the software and preset are fine, and the problem is the pairing.

What TourBox publishes about the wireless models:

• The Elite's Bluetooth connection switches between two computers.
• The Elite Plus switches between computers, iPad or Android tablets. iPadOS and Android support only Bluetooth, not the cable.
• Both have haptic feedback from a wide-band vibration motor, with adjustable strength.

The pages we checked don't give the button sequence for pairing or for switching between computers. Use the How to Connect link on TourBox's FAQ page rather than a guess from us. They also don't say whether a preset is stored on the console or on the computer. If you switch an Elite between a desktop and a laptop, test your mappings on each one after the switch.

Tablet presets are a separate list. The Presets page has iPadOS, Android and HarmonyOS filters next to Windows and macOS, so filter before you download.

Where do I get TourBox presets, and how many functions fit?

TourBox's Presets page has user-shared presets, filtered by platform (Windows, macOS, iPadOS, Android, HarmonyOS) and sorted by Latest Releases or Most Downloaded. One preset holds over 400 functions on the Elite Plus, Elite and NEO, and over 200 on the Lite.

How to pick one that works first time:

• Filter by your own system first, so the preset was built on the platform you edit on.
• Check the controls it uses. The Lite has no dial, so a preset built around the dial leaves those functions with nowhere to go.
• Start from Most Downloaded, then trim it. A shared preset reflects someone else's habits. Delete what you don't use before you learn it.
• Keep a copy of the original. If your edits break something, you can go back to a known starting point.

TourBox doesn't publish how many presets you can create, so we won't quote a number.

TourBox not connecting? What to check, in order

Start with the model's limits: Bluetooth on a wired-only model, a tablet on a model that doesn't support one, or an Elite still paired to its other computer. Then check the cable, the software and permissions.

1. Is it a wired-only model? The NEO and Lite have no Bluetooth in TourBox's comparison table. Plug them in. The Lite Bluetooth is a separate model.
2. Is your system supported? Linux is not. For an iPad or Android tablet, you need an Elite Plus, and only over Bluetooth. A cable to a tablet is not a listed connection.
3. Is it paired to another device? An Elite switches between two computers, and an Elite Plus between computers and tablets. If it answers on one desk and not the other, switch it back to this computer using TourBox's How to Connect steps before you re-pair anything.
4. Is TourBox's software installed and open, with a preset loaded? The software is what maps presses and turns to shortcuts. With no preset loaded, the console can be connected and still do nothing.
5. Swap the cable and the port. While testing, plug straight into the computer and skip hubs and docks. Put the hub back once it works.
6. On a Mac, check permissions. The pages we checked don't list which macOS permissions TourBox's software needs, so follow its Beginner's Guide. For comparison, mouzeclick on the same Mac needs Accessibility and Input Monitoring.
7. Test outside your editor. Map one control to a single key and press it in a text editor. If the key appears there, the connection works and the problem is the editor's preset.
8. Still dead? Work back through the How to Connect guide on TourBox's FAQ page, then contact TourBox support. TourBox lists a 30-day return and exchange policy and a one-year warranty.

The pages we checked don't say what the indicator lights mean or give a minimum software version, so we don't guess at either. If the trouble is your mouse's Back and Forward buttons rather than the console, see mouse side buttons not working.

Should cuts go on the TourBox or on the mouse?

Put turning jobs on the TourBox and pointing jobs on the mouse. Your hand is already on the mouse when you click the clip you want to cut. Your other hand is free to turn a dial for nudges, zoom and frame steps.

TourBox calls its console a video editing controller that covers all the editing functions of a video editing keyboard. Set it on the side of the desk away from the mouse, and give each control a natural job:

Stream Deck owners face the same split between keys and the mouse. See our Stream Deck for Premiere Pro setup.

Where mouzeclick fits (we make it)

We make mouzeclick, so this section is ours. mouzeclick puts shortcuts, gestures and three wheels on the mouse you already own. TourBox's software handles the console and mouzeclick handles the mouse, so the two can split the work: keep the dials on the TourBox and put cuts and wheels on the mouse.

1. Start the free trial: 3 days, no card. The key and download links arrive by email, and every Premiere Pro and After Effects tool works fully during the trial.
2. Install the app and paste the key. There is no driver. On a Mac, allow it once and turn it on under Accessibility and Input Monitoring; our Mac install guide has the four steps.
3. Press each mouse button once. mouzeclick uses up to five standard buttons (left, right, middle, Back, Forward) plus scroll and tilt.
4. In the Premiere Pro profile, put a cut on Mouse 4. Then use Add editing gestures, which fills the empty directions: up plays, down splits, left undoes, right moves one frame forward. More layouts are in Premiere Pro mouse shortcuts.
5. Install the Premiere bridge (or the After Effects one) from the app's Tool wheel page and restart the editor. Open the Tool wheel with F10 or a held right button. The After Effects Tool wheel holds 114 tools in 13 groups.
6. Leave your TourBox preset on the dials. mouzeclick opens the Options wheel with F8, the Orbit switch with F9 and the Tool wheel with F10; on a Mac the Tool wheel starts on a held right button. Either keep those keys out of your TourBox preset, or move the wheel triggers in mouzeclick, so the two tools don't compete for the same keys.

What runs where. The mouse app, the three wheels and gestures run on Windows and Mac. The Tool wheel works only in Premiere Pro and After Effects. The After Effects and Premiere Pro workspaces, auto, styled and Hinglish captions, Retakes, cloud sync and in-app updates are Windows-only. mouzeclick needs an internet connection while it runs. The other Premiere and After Effects tools are on the Premiere Pro and After Effects tools page, and the plan is on pricing.

Where TourBox is the better pick

• You want a physical knob and dial, with haptic feedback on the Elite and Elite Plus. mouzeclick has no dial; scroll and tilt are as close as it gets.
• You edit on an iPad or Android tablet. The Elite Plus works there and mouzeclick doesn't.
• You edit photos and want a dedicated controller. TourBox shows a left-handed controller designed for photography post-processing.
• You want a hardware return window: TourBox lists 30 days. mouzeclick gives no refund after payment, except a full refund when it can't be made to work on your computer within 7 days of payment. That is why the trial comes first.

For what editors say about the console, our TourBox Reddit summary covers 19 threads.

Questions people ask

Sources

Checked on 2026-11-03. Prices and features change: each link goes to the maker's own page.

1. TourBox: creative console range, platforms, returns and warranty
2. TourBox: model comparison (connection, haptics, controls, combos, devices, colours)
3. TourBox: home page, Other AP Region store and integrations
4. TourBox: video editing controller
5. TourBox: photo editing, left-handed controller
6. TourBox: Presets page
7. TourBox: FAQ (Beginner's Guide, How to Connect, Download Software, Preset Center)
8. Loupedeck: end of Loupedeck sales and future development plans

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